Davis & Ogden Campus Technical Support Specialist

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Title

Requisition Number H01886P

Position Category Hourly/Work Study

Campus Location Weber State University - Ogden, UT

Hours per week 20-28

Months per year 12

Pay Grade

Hourly Pay Rate

FLSA

This position will provide support as a first point of contact for students, faculty, and staff experiencing technical issues at the WSU Davis and Ogden campuses. Applicant will provide support via phone, email, chat, and in-person to users experiencing software, network, desktop, and other technical issues.

Job training will be provided, so no previous technical experience is required. Position will work in a team environment and with the support of other technicians.

Applicant must be a current student and must be available to work a minimum of 20 hours per week. Shift schedules are flexible to work around class schedules where possible, but we are seeking an applicant that can work during a portion of our core hours (8:30 AM – 12:30 PM M-F). This position is in-person and will alternate between the WSU Davis campus and the Ogden campus with no option for remote or hybrid work schedules.

High School diploma or equivalent

• Prefer past customer service experience and computer troubleshooting skills
• Prefer currently enrolled students or prospective students that will enroll within one semester

To apply, complete the online application, attach a resume, and provide the names and contact information for three references.

You may also attach an optional cover letter.

When hired, you will need to complete the appropriate documents in payroll prior to being paid.

Screening of applicants will begin immediately.

Starting wage is $14.75 per hour with a $0.25 per hour raise after initial training.

Operate, activate, use, prepare, inspect, place, detect, or position. Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. Ability to receive detailed information with or without assistance.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.

Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

• * Are you able to work on the Davis campus at least 3 days a week M-F? (Open Ended Question)
• * Are you also able to work at the Ogden campus 1 to 2 days a week? (Open Ended Question)
• * What is your operating system of choice and why? Do you have any experience with Windows, Mac, and/or Linux? Please briefly describe the level of experience you have with each. (Open Ended Question)
• * Please describe an experience you have had troubleshooting a computer or technical problem for someone else. What things did you try and how did you finally resolve the problem? (Open Ended Question)
• * Please describe any previous experience you have working in a customer service environment. (Open Ended Question)
• * Are you a student at Weber State University? If so, what is your major? When is your anticipated graduation date? (Open Ended Question)
• * What is your availability to work during the current semester (days of the week, hours of the day)? (Open Ended Question)
• * What is your availability to work next semester? Please include which days of the week and which hours during the day you would be available. (Open Ended Question)

Required Documents

• Resume
• List of References with Contact Info

Optional Documents

• Cover Letter