Dental Office Manager

Platinum Dental Office Leader – Job Description

Platinum Dental Services is a leading dental service organization dedicated to providing exceptional patient care and maintaining a positive, supportive work environment. We are team‑oriented, fast‑paced, and goal‑driven, offering outstanding career development and advancement opportunities.

The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice, requiring strong leadership, sales acumen, organizational, and financial management skills. You will play a critical role in ensuring the office runs efficiently, optimizes patient experience, and achieves practice goals.

• Customer Service & Sales
  • Help patients understand the value of good oral health and recommended dental services.
  • Ensure the office and team provide a positive experience and safe environment for all guests and patients.
  • Address patient concerns or complaints and implement strategies to enhance satisfaction and retention.
  • Monitor patient feedback and implement necessary improvements.
• Financial Management
  • Manage the practice's P&L, ensuring financial targets are met or exceeded.
  • Develop and monitor the office budget, track expenses, and analyze financial reports.
  • Oversee patient accounts receivable, collections, and accurate billing procedures.
  • Implement and maintain financial controls and procedures to safeguard practice assets.
  • Conduct regular financial reviews with the dentist(s) and management team.
• Operational Management
  • Ensure efficient daily operations, including patient scheduling, check‑in/check‑out, and phone management.
  • Implement and maintain office policies and procedures.
  • Manage inventory and order supplies, ensuring cost‑effectiveness and efficiency.
  • Maintain accurate patient records and ensure compliance with HIPAA regulations.
  • Coordinate with dental staff to optimize workflow and patient flow.
• Team Leadership & Supervision
  • Supervise and support office staff, including hiring, training, and performance management.
  • Foster a positive and collaborative work environment.
  • Conduct regular staff meetings and provide ongoing coaching and development.
  • Handle employee relations issues and resolve conflicts as needed.
• Business Development
  • Identify opportunities to grow the practice and increase revenue.
  • Develop and implement marketing and outreach strategies.
  • Analyze market trends and competitor activities to inform business decisions.

• Competitive compensation:
  Earn $48–56k per year with excellent prospects for career development.
• Monthly bonuses based on measurable metrics.
• Full medical, vision, dental coverage, and 401K matching.
• One week of paid time off each year plus paid holidays.
• Abundant opportunities for learning and advancing your career.
• Collaborative and dynamic office culture with teamwork and mutual respect.

Please submit your resume directly to the appropriate regional contact:

• UT‑Based Roles:
  Chris;
• CO, NV, AZ‑Based Roles:
  Mis

• Proven experience in both sales and management.
• Strong understanding of financial management principles and P&L ownership.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in dental practice management software.
• Knowledge of dental terminology, procedures, and insurance processing.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem‑solving and decision‑making skills.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify, add, or remove duties and to assign other duties as necessary.