Technical Account Manager

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Ogden, UT (Hybrid)

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Becklar is seeking a driven and client-oriented Account Manager to join our team. You will be responsible for supporting and maintaining great relationships between Avant Guard and its dealers. This position will support some of our largest dealers in the medical alarm industry and their customers. We are looking for someone that has strong communication, excellent customer service, and effective problem solving skills.

• Work on a daily basis with the dealers to meet their needs and deliver exceptional customer service
• Gather data, information, and trends to create presentations to show dealers how to use new technology and procedures they may not be using to increase operational efficiency
• Drive process improvement to implement new procedures and technology for dealers
• Work with various departments to isolate and correct any issues or requests in a timely and proactive manner
• Assist with procedure and protocol changes. Set up and deliver reports for dealer use
• Assist with implementing new accounts
• Test and integrate new devices
• Provide excellent customer service at all times and via all means
• Assist and lead projects as directed by the dealers your team
• Ensure that the dealer has a full understanding of the services available to them
• Set up regular meetings with the dealers to go over services and offer training where needed
• Travel to events and trade shows as needed, ensuring flexibility within your schedule (less than 10% of time)
• Provide innovative ideas, process improvement, and upsell our services and capabilities as needed

• No discipline?past a written warning
• Bachelor's degree preferred
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Solve problems effectively
• Excellent customer service, communication, and public relations skills
• Strong attention to detail, focus, and follow through
• Ability to use a personal computer, telephonic systems, and related software applications
• Proactively and independently solve procedural and technical problems
• Ability to maintain professionalism, integrity to ourselves, co-workers, and customers