Sales Operations Specialist

Please Note:

This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with Bamboo

HR is contingent on passing both a background and credit check.

At Bamboo

HR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

At Bamboo

HR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

As a Sales Operations Specialist at Bamboo

HR, you’ll help enable an efficient sales system that allows our Sales teams to drive maximal revenue and profitable sales. You’ll do this through providing tactical support to our selling teams and assisting on key operational projects and initiatives. At a glance, as a Sales Ops Specialist you’ll spend the majority of your time assisting our selling teams with various sales support/admin requests and tactical work.

You’ll often provide assistance on other Sales Ops team members’ projects as well.

• Work within our established Sales Operations team to achieve optimal results.
• Be the front-line support to all selling teams by managing and quickly responding to a constant flow of ad-hoc sales support tickets/chats.
• Create ticketing efficiencies through identifying ticket themes and patterns, and then recommending or developing solutions that will reduce volume over time.
• Enable self-servability and knowledge capture for the team through documenting standard operating procedures and system instructions in our company wiki.
• Complete sales system maintenance and administrative tasks (such as provisioning/deprovisioning sales rep accounts, updating lead distribution pools/weighting, correcting opportunity records, resolving failed form submissions, administering out-of-bounds consequences, creating requested reports/dashboards, etc.)
• As needed, contribute to project work and strategic initiatives driven by other Sales Ops Managers or Sr. Sales Ops Managers on the team.

• Sales or Operational
  
  Experience:
  
  You have 1-2 years of sales, operations, or project management experience (SaaS environment preferred).
• Sales Understanding:
  You have a general knowledge of sales processes.
• Salesforce
  
  Skills:
  
  You are familiar with Salesforce CRM (as either an end user or a backend admin).
• Business Acumen:
  You think like a business person first, understanding business language and the role of Sales Ops within the broader business context.
• Analytical
  
  Skills:
  
  You have intermediate Excel skills (able to manipulate data with basic formulas) and your natural inclination is to seek out data to inform your decisions, rather than going with your gut.
• Operational Passion:
  You love finding inefficiencies and coming up with innovative solutions that sometimes challenge the status quo—it fuels you!
• Prioritization
  
  Skills:
  
  You ruthlessly prioritize when balancing multiple projects and requests, and can distill what is most important vs what is urgent.
• Problem Solving Approach:
  You’re able to not only identify problems and issues, but also conceive and propose a number of potential solutions.
• Diagnostic Thinking:
  You dig deep and identify root causes instead of jumping to obvious conclusions or just treating symptoms.
• Flexible Tenacity:
  You don’t give up at the first sign of trouble and keep pushing, even if it means taking a different approach.
• Communication
  
  Skills:
  
  You’re an effective communicator (both verbally and in writing), and can motivate change without direct authority.
• Results Orientation:
  You recognize that your day-to-day work is just a means to an end and that the…