Transitions Specialist Job Ogden area,Utah USA,Business

Overview

Career Opportunities with Avant Guard Monitoring Centers

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Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

About this Position

Under the direction of the Transition Account Manager, you will oversee the transition of dealer’s post conversion. The Transition Specialist will build strong relationships with dealers during the conversion to ensure a smooth transition to the dealer care team. You will ensure the new dealer(s) daily needs are met while they are in the conversion stage. You will also assist in the building and maintenance of the knowledge base for the dealer services team.

What

You’ll do

Ensure new dealers continue to follow procedures outlined during conversion stage

Maintain a professional business relationship with dealers after a conversion

Provide excellent customer service via phone, email, and text

Assist other AG personnel to establish and maintain efficient office procedures

Find solutions to problems as they arise

Learn, create, and maintain standard operating procedures

Understand and show a knowledge of Stages

Build and maintain a knowledge database for the dealer services team

Communicate new trainings or changes to procedures as needed

Qualifications / Skills Needed

Maintain a consistent and predictable schedule & work 40 hrs/week

Be available to work holidays and weekends as needed

No active disciplinary action past a verbal warning

Ability to work cohesively within a team environment

Self-manage with minimal supervision

Benefits

Award-winning medical, dental, and vision insurance with low premiums
401(k) with competitive company match
Tuition assistance
Generous PTO
Company-paid Life and AD&D insurance
Short-term and long-term disability benefits
Other perks such as company parties and events, free snacks, an awesome team, and more

Equal Opportunity Employer

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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