Parts Counter Associate - Heavy Equipment Dealership

Cisco Equipment Rentals is seeking an experienced and customer-focused Parts Counter Associate to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service.

• Assist walk-in and call-in customers with parts inquiries and purchases.
• Provide expert guidance on parts compatibility and availability.
• Ensure a high level of customer satisfaction by addressing needs promptly and professionally.

• Promote and sell parts and accessories to customers and technicians.
• Identify opportunities to upsell or cross-sell parts and services.
• Process customer orders accurately and efficiently, including quotes, invoices, and payments.

• Maintain an organized and accurate parts inventory.
• Conduct regular inventory counts and assist with stock replenishment.
• Monitor parts usage trends and provide feedback to the Parts Manager on inventory needs.

• Utilize parts catalogs, diagrams, and systems to identify and locate specific parts.
• Collaborate with technicians and service teams to fulfill parts requests promptly.

• Adhere to all safety protocols and company policies.
• Maintain a clean and organized workspace in compliance with standards.