Retail Associate

Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Retail Associate ensures our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in all tasks assigned during working hours and will be expected to perform a range of functions in all areas of the store as business needs require.

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

• Understands safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure environment. Maintains clutter‑free egress to emergency exits and reports unsafe conditions immediately.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers – register‑trained, helps with merchandise, answers questions politely and knowledgeably. Greets customers with eye contact, smiles, and says “hello” throughout the store and “thank you” with every register transaction.
• Provides prompt and efficient responses to customers at all times. Responds to service calls immediately and handles all customer issues courteously, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery per company best practice to keep the store neat, clean, and organized.
• Expedites newly received merchandise onto the sales floor with a sense of urgency, merchandising all items per monthly presentation guidelines.
• Understands Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist responsibilities, and merchandise protection standards.
• Demonstrates integrity and honesty; safeguards confidential information, cash, credit data, and merchandise.
• Follows Mark-Out-of-Stock policies, properly processes each piece, and notifies Store Leadership for approval of disposals.
• Follows all cash, check, charge card, refund, void, and offline procedures maintaining high accuracy.
• Demonstrates urgency and maximizes productivity by executing best practices and minimizing workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic retail mathematical calculations.

• Use all store equipment, including PDTs, registers, and PC.
• Stand, walk and move around the store for up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb,…