Patient Services Specialist

Introduction

Nationally recognized as a TTUHSC Join us as we change the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsibilities include scheduling appointments, preparing necessary paperwork before patient visits, receiving patients, and maintaining records. The role also includes processing charges for clinic services, filing insurance claims, responding to information requests from patients and insurance companies, and maintaining related department information.

Employees may have cash-handling responsibilities.

• Support patient care and verify accuracy on required forms
• Ensure legal compliance with audits
• Facilitate communication among health care providers and departments

• Travel to Midland campus for occasional coverage
• Assist supervisor with processing vital documents

• A High School diploma or GED
• 1-year of customer service, office, or related experience. Additional education may substitute for the experience requirement.

• Bilingual English/Spanish
• Experience in clinical setting

Resume / CV

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

• Job Type: Full Time
• Pay Basis:
  Hourly
• Pay Grade Minimum: 15
• Pay Grade Maximum: 31.5
• Pay Statement:
  Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
  4.ttuhsc.edu/payplan
• Grant Funded? No
• Travel Required:
  
  Up to 25%
• Shift: Other
• Schedule Details:
  Monday - Friday (8am - 5pm)
• Does this position work in a research laboratory? No
• EEO Statement:
  All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
• Jeanne Clery Act:
  The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. To view this report, visit the TTUHSC Clery Act website.

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