Juvenile Case Manager

Department:
Municipal Court

Reports to:

Director of Municipal Court

Under basic supervision, provides case management services to assist students with excessive absences from school/classes; intervenes with student to explain consequences of truancy and alternatives and maintain case files on offenders.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following

• Receives and reviews truancy cases and Class C Misdemeanors sent from school officials; contacts students with excessive absences and tardiness problems at school; intervenes with students and families to explain consequences of truancy violations and legal alternatives; determines best process to resolve student's issues; performs duties according to defined state policies and standards.
• Maintains case files on offenders, and generates status and summary reports; assists families to access medical, educational, and social services to promote compliance with court orders.
• Contacts teachers, counselors, and parents to discuss truancy issues; develops intervention strategies, and assigns detention and other punishment alternatives; monitors students for compliance.
• Supports the departmental operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Education, Training and Experience Guidelines:
Associate's degree in Political Science/Government or a related field; AND two years' experience in social services, case management or Teen Court/JCM.

• Principles of record keeping, records management and case management.
• Texas Education Code statutes governing truancy issues.
• Local community issues and regional community resources available to citizens.
• Bilingual is preferred.

• Dealing tactfully and courteously with students, using patience, understanding and caring.
• Monitoring and improving student behavior.
• Operating a personal computer utilizing a variety of business and specialized software.
• Communicating effectively verbally and in writing.

A valid Texas State Driver's License AND Commission as a Texas Notary Public is required.

Work is performed in a standard office environment.