Drilling Solutions Engineer - Diamond Program

Drilling Solutions Engineer I - Diamond Program

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Job Description

NOV is actively recruiting ambitious college/university graduates for an Application Engineering role that will be part of our Reed Hycalog Diamond Rotational Program. The program is a 16‑month, four‑rotation opportunity that will take recent graduates through experiences in Fundamental Drill Bit Engineering, Drill Bit Application Engineering, Product Center Engineering, and Borehole Enlargement Engineering. Each rotation lasts four months and requires travel to geographically distinct locations.

The start date for this program is June 2, 2026.

Customer Service

• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure a clear understanding of the customer's plans, activities, issues, and opportunities.
• Focus on regular actions and take initiatives to improve and sustain customer relationships.
• Establish consistent communication and develop leverage strategies with the account manager to improve profitability.
• Focus on special relationship initiatives that take the relationship to the next level.
• Seek and gain leads on new operators to gain a “ground floor” advantage.
• Maintain strict confidentiality according to internal policy for area customers.

Operations

• Become proficient in drilling and Reed Hycalog product application and marketing the products & services.
• Monitor tool performance and report trends to the team through regular reporting.
• Coordinate gathering of competitor’s performance data (bit records, run reports, downhole tools, etc.).
• Provide technical application support to sales team through customer visits and presentations in the assigned area.
• Support the local team with the bit repair process.
• Provide onsite support for bit runs as needed.
• Provide drill bit dull grading, evaluation, and trend analysis.

Sales Support

• Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications.
• Provide direct support for the development and implementation of customer strategy.
• Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities.
• Be prepared to provide technical application support to the sales account manager through customer visits and presentations at field sites.
• Assist in achieving sales metrics and KPIs for assigned rig count.
• Identify new business opportunities, qualify needs, and pursue key decision‑makers and buyers on site.
• Share best‑practice methods, processes, and ideas across the business’s countries/areas/regions.

Reporting

• Create application maps / studies for the applications in your area.
• Capture tool performance data from ongoing jobs for database entry and prepare to present customer run reports and performance summaries.
• Develop outstanding run reports for internal and external use.
• Create dull‑conditions reports for all required runs in the area.
• Create incident reports and analysis according to the QMS system.

Product Development Process

• Provide basic engineering support on Reed Hycalog applications to ensure successful utilization of the tool or product.
• Lead the gathering of Reed Hycalog product information in the assigned area.
• Lead gathering of competitor intelligence information from customer applications.
• Support field testing of new products and design improvements.
• Maintain direct technical support during the introduction of new products at the field level.
• Recommend enhancements to existing products to drive reliability with supervisor approval.
• Assist in the PDP process for the assigned area.
• Assess customer performance needs.
• Understand design changes introduced with new products.
• Work with DSE and RDE teams to provide data necessary for application‑specific design.
• Follow through with the customer and DSE team to communicate performance and feedback for subsequent improvements.

Quality System

• Provide field analysis for failed‑tool investigation and coordinate with Service Quality Group to provide incident reports.
• Participate in the Reed…