General Manager

Job Summary

General Managers own every aspect of their restaurant’s operations. They uphold promises to their Team, their Guests, and the Business. General Managers direct, lead, and coordinate the planning, organizing, training, ground roots marketing and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.

• Works with Head Trainer to ensure training materials available are consistently and effectively used in team member training.
• Upholds GM Training promises.
• Restaurant team is coached, trained and developed in their job roles for all work areas.
• The restaurant is provided with the tools, education and experience to perform individual job descriptions to standards.
• Ensures that all new team members attend orientation and sets up certified trainers for each day of training.
• Personally, follows up with both team members and trainers. Conducts performance oriented training and maintains accurate training records.
• Supports the manager-in-training training program when needed.
• Analyzes own strengths and weaknesses.
• Develops self-improvement objectives, goals and an implementation plan utilizing training programs.
• Supports the development of the leadership team in restaurant operations.

• Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
• Cost goals are met for food.
• Labor goals are negotiated and met, work is completed daily (no O.T. is scheduled).
• Kitchen Manager is held accountable for negotiated product, labor and operating account goals.
• Financial information is prepared accurately and on time, invoices checked for accuracy.
• Menu and Special items enhance sales and provide a good price and value.
• Inventories conducted weekly, extended with current pricing, validated and appropriate action plans created and executed.

• Leads the process in the development of budgets, projections, goals, objectives, and business plans.
• Balances the safe daily, maintains control over the POS system and conducts periodic audits to ensure accountability of assets.
• Makes bank deposits accurately and on time.
• Practices sound security measures always securing people, monies, records, information and equipment.
• Supports the development of the leadership team on financial management.

• Follows administrative guidelines and procedures. Completes and maintains accurate records/paperwork.
• Responsible for recruiting and hiring of awesome team members.
• GM responsible for all final hiring decisions.
• Maintains team member personnel files and keeping them up to date using the file audit form.
• Conducts timely, effective team member and leadership performance reviews. Quarterly with team members and weekly with managers.
• Completes new hire forms properly and efficiently.
• Performs opening and closing administrative procedures accurately and timely.
• Report all gross over/shorts immediately along with explanation.
• Completes proper forms for payroll and checks all payroll records at the end of every shift to ensure accuracy.
• Develops and maintains schedules to match sales forecasts/budgets.
• Properly uses and documents team member disciplinary actions.
• Completes assigned administrative duties such as leadership schedules and reviewing team member schedules, etc., accurately and on time.

• Understands and promotes the Hopdoddy culture, stays abreast of marketing and competitive issues/events, uses industry knowledge to benefit the organization.
• Seeks and welcomes the opportunity to learn new techniques and tasks.
• Builds support and commitment among others around company initiatives.
• Follows direction in all delegated tasks and projects.
• Has a positive attitude and approach to the job.
• Demonstrates the highest standards and acts as a role model for team members.
• Participates in, and is supportive of all marketing programs. Actively supports the marketing and sales plan, emphasizing up-selling and other objectives identified by the management team. Communicates and manages company expectations.
• Posts important and relevant information for leadership and team members.
• Creates effective and results based sales building plans.

• Through his/her own conduct, appearance, and energy level sets the leadership example for the team member in the restaurant.
• Ensures food is prepared in accordance with Company standards and recipes.
• Ensure food safety and security processes and procedures are followed.
• Ensures proper staffing and operation of the restaurant.
• Leadership includes time spent providing direction to team members as well as exceeding guest expectations.
• Ensures product inventory is maintained and sufficient to support operations.
• Ensures scheduled preventative maintenance and regular cleaning required to operate a clean,…