Operations Manager Job Ocoee area,Florida USA,Retail

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Store - ORL-OCOEE, FL

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

Major Activities

Assist Store Manager in planning and supporting the scheduling and execution of store workload.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.

Support and participate in truck unload and stocking processes to ensure standards are followed and completed within budget.

Achieve KPIs; manage your team to achieve their role KPIs.

Manage visual merchandising standards and execution of feature space and seasonal layouts.

Manage inventory management processes and merchandise operations.

Manage and execute shrink and safety programs.

Train, observe, and coach the team to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.

Interact with others respectfully; remain positive; promote commitment to the organization’s vision and values; serve as a role model.

Serve as Manager on Duty (MOD).

Acknowledge customers, help locate products, and provide solutions.

Cross-train in Custom Framing selling and production.

Assist with Omni channel processes.

Other Duties As Assigned

Preferred Experience

Retail management leadership experience.

Physical Requirements

Ability to stand for long periods.
Move throughout the store.
Bend, lift, carry, reach, and stretch regularly.
Lifting heavy boxes and accessing high shelves with equipment.

Work Environment

Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online. We prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at for accommodations.

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