Assistant General Manager

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

Performance Management

• Hold yourself and your team accountable to high standards of operational excellence.
• Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators.
• Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development.
• Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy.
• Develop and establish rapport with fellow employees utilizing a situational leadership mentality.

Sales Analysis and Results

• Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability.
• Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals.
• In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy.
• Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit.

Employee Recruitment and Development

• Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U Club Connect, etc.).
• Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success.
• Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.
• Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
• Set direct and clear SMART goals for self and team.
• Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available.

Leadership

• Continuously model and promote the NYSC mission and values with pride and integrity.
• Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
• Lead by example, always approaching your work with our core values and the mentality of a service-based leader.
• Be a hands‑on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests.
• Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.

Club Operations

• Confirm that Member Experience Walkthroughs (MEW) and Figure 8’s are completed daily to ensure all customer‑facing issues are dealt with in a timely basis.
• Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM.
• Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
• Partner with GM to resolve any incidents as needed.
• Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing…