Assistant General Manager

Overview

Assistant General Manager (Project Management) – New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym, with a mission to Improve Lives Through Fitness. Our success comes from modeling and promoting our mission, values, and guiding principles with pride and integrity.

The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership with the General Manager (GM), ensures the efficient and effective operation of the club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports; the GM handles performance management of all club positions.

The AGM assists in employee development and supports managing all elements of the club’s profit and loss statements, ensuring consistent execution of the management daily workflow. Below is a structured outline of responsibilities; additional duties may be assigned.

• Hold themselves and the team to high standards of operational excellence; coach in the moment to drive profitability through sales and KPIs; assess employee performance and provide ongoing feedback; have courageous conversations as needed in accordance with company policy; develop rapport with colleagues using a situational leadership approach.

• Assist the GM in achieving club revenue plans (EBITDA, net member gain, net EFT) by reviewing operational reports, monitoring profitability, and analyzing sales to project revenue and set goals; collaborate with the GM to assess new business opportunities and implement strategies to improve sales, productivity, and profit; evaluate market trends and partner with the GM to implement innovations.

• Own recruitment, training, and development of qualified club personnel in conjunction with the GM; onboard new employees with immersion plans; create an open environment for learning; identify opportunities for improvement through trainings, policies, goals, and resources; set SMART goals for self and team; assist the GM with sourcing and interview/qualification of applicants using UKG Ready and internal/external resources.

• Model NYSC mission and values; foster a results-driven culture with clear expectations and accountability; lead by example with a service-based leadership mindset; be a hands-on manager on the floor; inspire cooperation and influence behavior through business acumen.

• Ensure daily Member Experience Walkthroughs (MEWs) and operational reviews; adhere to all NYSC documents; schedule and lead regular meetings; inspect facilities for safety and compliance; assist in incident resolution; drive revenue departments, staffing, expenses, facility management, and customer service; push membership sales to exceed prior year; maintain loss prevention awareness; foster community involvement; ensure a consistently clean and welcoming club; perform member enrollment/retention/cancellations transactions;
  
  supervise club team in GM’s absence; maintain 24/7/365 clean and presentable club standards.

• Develop and promote a customer service culture to achieve excellent customer experiences; empower employees to deliver outstanding service.

• Maintain open, effective communication with employees, supervisors, peers, and corporate; professionally share information with club team, corporate personnel, members, and guests via permissible channels (email, phone, social media).

• Maintain knowledge of market, competition, and trends in sales strategies; stay active in fitness; educate the club team on brand principles and ensure brand consistency.

• Collaborate with the GM to resolve service and productivity issues; address customer complaints with timely, service-focused solutions; remove barriers to drive results; manage conflicts with win-win resolutions.

• Strong business acumen (leadership, analysis, decision-making,…