Shift leader, Restaurant​/Food Service

Job Overview

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and other legal requirements.
• Maintain knowledge, adherence, and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensure profitability of the business by operating shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embodying the Firehouse Subs® culture and mission.
• Assist the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and completed on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to the GM/Owner any and all issues that may impact our business.
• Work on feet for up to 13 hours at a time.
• Lift up to 50 lbs.
• Perform any other duties assigned by GM/Owner.

• Competitive hourly wages
• Discounts on meals
• Friendly, team-oriented environment

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, the brand is built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the non‑profit Firehouse Subs Public Safety Foundation.

For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that “Supports Local Community Activities.” This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.