Director, Strategic Account Management

Director, Strategic Account Management

Join the Director, Strategic Account Management role at KBS - Kellermeyer Bergensons Services, LLC
. This position is fully remote with up to 50% travel.

$/yr – $/yr

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily
. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing
—to maintain clean, efficient, and welcoming spaces that support their operations. We’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Manages and leads a group of Strategic Account Managers (SAMs) in customer engagement and retention for assigned healthcare accounts, designing strategy with senior management, ensuring process adherence, driving financial performance, and supporting staff with escalations, new opportunities, and ongoing collaboration across internal departments.

• Demonstrate by example and guide the team in customer engagement, retention activities, and best practices.
• Lead the SAM group in attaining assigned sales quotas and profitability expectations.
• Drive the team’s strategic development of customer account plans.
• Implement proactive, ongoing contact management programs across all customer organizational levels.
• Guide teams to collaborate with SAM program leadership, field operations, customer service, finance, and sales teams for service and growth.
• Drive the Quarterly Business Review (Q ) process with the team virtually and in person.
• Manage information traffic between customer and company operations, ensuring real‑time updates in CRM/ERP systems.
• Review weekly reports from the Customer Experience team, addressing major concerns or trends.
• Proactively assess, clarify, and validate customer needs and performance data, communicating trends and opportunities.
• Accountable for all rollouts of new business with each assigned customer.
• Coordinate senior management involvement with the customer as appropriate.
• Recommend development efforts that address customer needs, coordinated with necessary personnel.
• Support operations and customer support teams in identifying new vendors for underserved markets.
• Oversee program management of customer project work, including site visits.
• Develop, implement, and monitor training programs related to healthcare accounts to ensure patient safety, infection prevention, and compliance while meeting financial goals.
• Strategically guide environmental services operations to ensure high cleanliness and infection control standards.
• Develop and implement protocols and procedures for environmental services in line with OSHA regulations and industry best practices.
• Maintain full compliance with Joint Commission standards and other local, state, and federal agencies.
• Adhere to all safety and security policies and procedures.
• Partner closely with Healthcare Sales to support pursuits, proposals, pricing strategies, and solution development.
• Identify opportunities for growth, expansion, and new healthcare programs.
• Serve as a senior point of contact for major healthcare clients.

• Facilities and building maintenance services industry experience.
• Experience with janitorial services in healthcare/medical settings.
• Strategic planning and team management skills.
• Business‑to‑business account management experience.
• Customer relationship building and business operations experience.
• Proficiency with sales software, CRM/ERP (e.g., Salesforce) and related technology.
• MS Office applications and tools competency.
• Familiarity with healthcare regulatory requirements (CDC, OSHA, CMS, Joint Commission).
• Background in emergency response and preparedness.

• 7–10 years of strategic account management experience in a business‑to‑business environment.
• 5+ years leading strategic healthcare accounts or enterprise healthcare client engagements.
• 2 years’ experience successfully leading or managing a related sales team.

• Bachelor’s degree or equivalent business experience required.
• Healthcare credentials (CHESP, CIC, CHFM, etc.) preferred.

Director

Full‑time

Business Development and Sales

Facilities Services