Front Office Supervisor

Join our fun-loving 300+ strong Tigh-Na-Mara family and learn what makes us one of the best places to work on Vancouver Island

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.

• Supervise and support Guest Service Agents
• Assist with reservations, check-ins, and check-outs
• Handle escalated guest concerns professionally
• Complete daily supervisory checklists and administrative tasks
• Support cash handling and reconciliation
• Liaise with the Sales Team on group business
• Support training, mentoring, and coaching of team members
• Cover breaks and support daily coverage needs
• Occasional overnight Duty Manager shifts (asset)
• Other duties as assigned
• Support coverage of breaks, including at the Front Desk
• Carry the Emergency Phone (if First Aid certified)
• Ability to cover occasional overnight Duty Manager shifts is considered an asset
• Support training, mentoring, and coaching for new and existing team members
• Projects and other duties as assigned

• Previous Front Office / guest service experience in a hotel or resort environment required
• Strong leadership, communication, and multitasking skills
• Strong computer skills and attention to detail
• High level of professionalism and guest service focus
• Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused workplace. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location, we would love to hear from you. Apply now to join our team as a Front Office Supervisor.

Please apply below with an up-to-date resume. No phone calls or in person applications please.

Our shared goal is to deliver the best guest experience on Vancouver Island with a highly engaged and accountable team.

• Awesome People
• Birthday/Anniversary Recognition
• Resort-Wide Discounts
• Travel Awards
• Special Room Rates
• Tuition Reimbursement
• Benefits and Bonuses
• Discounted Team Meal Program
• Long Service Awards
• Wedding/Birth Gifts
• Use of Hotel Facilities
• Free Parking
• Summer BBQ

Be The First to Hear About Specials, News and Information

We acknowledge and give thanks to the Qualicum and Snaw-Naw-As First Nations on whose ancestral lands we operate.