Reservation's Agent

Close Inclusive Collection Job Postings Notification

“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.”

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

A Reservations Agent is responsible for providing a warm and impressionable sales experience to guests calling to make room, dining and activity reservations for the hotel. Answer all incoming calls and handle email correspondence via a shared inbox. Provide guests with hotel facility information and answer questions relating to the hotel and local area. Ensure all information is entered into systems accurately;

blocking rooms, posting prepayments, billing no-show reservations, and any other duties as assigned. Communicate regularly with internal departments. Will also perform any other additional duties pertaining to the day-to-day operations of the department.

The hourly rate for this position is $19.76/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

• Must possess strong typing skills (35wpm)
• Positive and Professional attitude required
• Exceptional time management and communication skills
• Strong at multi-tasking, ability to change priorities quickly
• Energetic and friendly personality
• Previous hospitality experience preferred
• Previous customer service role in call center or reservation center preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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