CA Pharmacy Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

• Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow‑up of pharmacy team members.
• Support safe and accurate prescription fulfillment by following pharmacy workflow procedures and utilizing safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy and genuine care, coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total health care team, and proactively resolving insurance and/or medication issues.
• Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize.
• Support the effective management of pharmacy inventory by following and coaching the pharmacy team to follow inventory best practices, with a special focus on protecting cold chain products for our patients and our business.
• Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensure all trainees are on‑track for timely completion of required training and/or licensure.
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if/as needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, and ensure that cross‑trained colleagues are on‑track for timely completion of all required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; deliver annual performance reviews and close gaps as needed.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate and oversee the pharmacy schedule.
• Regularly review business reporting for operational insights and develop action plans to close gaps, including but not limited to workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action.
• Maintain relevant clinical and technical skills for the job as the industry evolves (including but not limited to company‑required trainings and CMEs); actively seek opportunities to expand knowledge to better support patients.
• Support access to care and help improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empower the pharmacy…