Sales Consultant

Position Summary

The Sales Consultant is responsible for identifying solutions to customer needs while managing inbound phone and chat sales interactions. This role applies sound judgment to resolve customer inquiries and concerns, provides expert guidance on the full range of products, and drives successful order placement. The Sales Consultant consistently delivers a world‑class customer experience while supporting sales goals and building lasting customer relationships.

Pay for this starts at $17/hr and is commission eligible.

• Present, educate, and sell merchandise to customers while addressing customer needs with exceptional phone etiquette. Answer all incoming calls/chats promptly and professionally in a fast paced, high volume environment.
• Utilize salesmanship techniques for closing sales; build rapport, qualify customers, handle rebuttals and overcome objection.
• Follow up with customers by creating sales leads.
• Navigate through multifunctional CPU interface systems like Zen Desk, Net Suite, Bold Chat, 3CX dashboard, third‑party distributors, Slack channels, inventory spreadsheets, calculation devices and vendor websites in an efficient manner.
• Properly enter customer information into necessary programs to ensure successful product delivery. Examine, analyse and document relevant details to ensure accurate data entry.
• Establish, develop and maintain positive business and customer relationships. Perform cost‑benefit and needs analysis while meeting customers’ needs during vehicle fitment.
• Identify the best line of communication, both verbally and written, to effectively convey problematic issues or solutions to customers, vendors, or team members.
• Read and understand individual KPI reports that track closing percentage, number of chats & calls and salesman discounts.
• Continuously improve skills, knowledge and technical acumen in vehicle and truck knowledge through vendor training, product classes, Real Truck University (RTU) training courses and product proficiency testing. Study competitors pricing, inventory, warranty, return policy, and customer service.

• High School Diploma or GED equivalent is required.
• 0–3 years of experience in a customer service capacity is required.
• Sales experience in the automotive industry is preferred.

• Ability to exhibit strategies, skills and methods used in selling or promoting products during customer’s inquiry.
• Exhibit the ability to effectively upsell and cross‑sell company products after closing the sale.
• Ability to multitask effectively and proficiently.
• Ability to be mentored through coaching, training, constructive criticism or counseling.
• Demonstrated proficiency with multilateral computer systems and technology.
• Ability to resolve conflict with ease and compassion.
• Flexible schedule with the availability to work weekends and holidays.

• This role is subject to the following physical activities: talking, hearing, and repetitive motions.

• The worker is required to have close visual acuity to perform an activity such as preparing and analysing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Real Truck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off‑road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, Real Truck’s 6,000+ associates operate from 35+ facilities across four continents. Real Truck’s industry‑leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni‑channel retail approach delivers a seamless consumer experience online at , as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

• Entry level

• Full‑time

• Sales and Business Development

• Motor Vehicle Manufacturing

Location:

Ocala, FL