Patient Services Coordinator

Florida Cancer Affiliates / Ocala Oncology Center

We are looking for a full‑time Patient Services Coordinator to join our team. This position will support the Ocala location in Ocala, Florida.

We offer competitive benefits including Medical, Dental, Vision, Life Insurance, Short‑Term and Long‑Term disability coverage, generous PTO, 401(k) with company match, wellness program, tuition reimbursement, Employee Assistance program, and discounts on select retailers.

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports compliance with US Oncology Compliance Program, Code of Ethics, Business Standards, and Shared Values.

• Greets patients and visitors promptly and courteously.
• Checks in patients and informs clinical staff of arrival.
• Provides and explains paperwork for patients to complete prior to examination.
• Collects, checks for completeness, and scans/files patient forms.
• Updates demographics and insurance information in the system; collects co‑pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face‑to‑face contact; routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate.
• Communicates messages accurately and timely in accordance with procedures.
• Contacts clinic personnel as appropriate.
• Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of cancellations and notes in patient chart.
• Schedules outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning; maintains lobby area neat and orderly; maintains a legible supply of forms and office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Schedules all CT (CAT) scans, PET scans once approved from insurance.
• Maintains chart messages and items in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned; may type memos and forms.

• High school diploma or equivalent required.
• At least 18 months front‑office medical receptionist experience with insurance forms and scheduling software.
• Knowledge of practice personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
• Must successfully complete required e‑learning courses within 90 days of starting.
• Demonstrates adaptability: handles day‑to‑day work challenges confidently; willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.
• Shows work commitment: sets high standards of performance and works efficiently to achieve them.
• Commits to quality: emphasizes need to deliver high quality products and/or services.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made. The employee is required to sit or stand, talk or hear, move around, lift up to 40 lbs., use full range of motion, manual and finger dexterity, and eye‑hand coordination. Requires corrected vision and hearing to a normal range.

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other common oncology/hematology clinic conditions. Work involves in‑person interaction with co‑workers, management and clients, may require minimal automobile travel to office sites.