Senior Phlebotomist

Job Description

• The Patient Services Representative II (PSR II) represents the face of the company to patients who visit, whether as part of their routine health care or for life-impacting health insights.
• The PSR II is responsible for drawing quality blood samples from patients and preparing those specimens for lab testing while adhering to established procedures.
• This role requires direct patient contact, creating an atmosphere of trust and professionalism while maintaining confidentiality and accuracy in patient information.
• Successful candidates may be assigned to a doctor's office, patient service center, or other locations as needed.

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic information and ensure specimens are properly labeled in the patient’s presence.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexibility to work weekends, holidays, on‑call, and overtime as required.
• Commitment to company policies, dress code, and safety standards.
• Sound judgment and decision‑making skills based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Flexibility to travel and cover multiple locations with minimal notice.
• Ability to handle multiple priorities in a high‑volume setting.
• Strong customer focus with excellent communication and interpersonal skills.

• Strong organizational and multitasking skills.
• Ability to adapt to change and maintain a professional demeanor.

• Excellent phlebotomy and specimen handling skills.
• Strong customer service orientation.
• Data entry and basic computer proficiency.

• High school diploma or equivalent (required).
• Medical training (medical assistant or paramedic) preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service setting strongly preferred.
• Keyboard/data entry experience required.