Patient Services Coordinator

Patient Services Coordinator

Florida Cancer Affiliates/Ocala Oncology Center is looking for a full‑time Patient Services Coordinator to join our team. This position will support the Ocala locations in Ocala, Florida.

We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term disability coverage, a generous PTO program, a 401(k) plan with company match, a Wellness program that rewards a healthy lifestyle, Tuition Reimbursement, an Employee Assistance Program, and discounts on various retailers.

Professionally greet and welcome patients and their friends/family. Answer, screen, and direct all incoming calls to appropriate personnel, relaying messages between patients and clinical staff. Support and adhere to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and scans/files patient forms.
• Updates demographics and insurance information in the system; collects co‑pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face‑to‑face contact; routes to appropriate personnel or takes thorough messages; pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate.
• Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedules outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patients’ records.
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans once approved by insurance.
• Maintains chart messages and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned; may type memos and forms.

High school diploma or equivalent required.

At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.

Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Must successfully complete required e‑learning courses within 90 days of occupying the position.

Demonstrates adaptability: handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.

Shows work commitment: sets high standards of performance and works efficiently to achieve them.

Commits to quality: emphasizes the need to deliver quality products and/or services.

The physical demands described are representative of those that must be met by an employee to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.

Requires full range of body motion, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with coworkers and management and/or clients. Work may require minimal travel by automobile to office sites.