Office Manager

Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

At Better Health Group we value you, see you, and build careers with a reliable team that shares a mission of providing 5‑star service focused on patient care and outcomes.

The Office Manager is an operational and clinical role responsible for providing 5‑Star Service in assisting physicians in managing daily office operations and treatment of geriatric patients following established standards and practices. The incumbent reports to the Regional Manager and manages a care team of 3–7 medical assistants and/or receptionists.

• Oversee, monitor, and improve clinic performance and key performance indicators such as HEDIS, admission management, ER utilization, and patients not seen.
• Manage clinic staff, coordinating payroll, PTO, hour management, and performance.
• Communicate with providers to ensure patient quality of care.
• Assist with scheduling, administrative, and clinical duties for providers (mid-levels and physicians).
• Lead daily clinic huddles and assign proactive outreach call efforts to team members.
• Manage office operations and performance to ensure front-office and back-office care teams operate efficiently and patient-focused.
• Provide extraordinary customer service to all internal and external customers.
• Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures.
• Ensure accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management.
• Inform management about current office trends and recommend new policies or facilitate improvements to current policies and workflows.
• Participate in required team meetings and communicate updates and changes to physicians and staff.
• Ensure team calendar, spreadsheets, and whiteboards are current and accurate.
• Assist providers with credentialing, hospital portal access, state licenses, and professional memberships.
• Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and report any suspected breaches or compliance issues to the appropriate internal contact.
• Additional duties as assigned.

• At least 4–5 years of Medical Assisting experience (preferred).
• Minimum 1 year of leadership experience.
• CPR Certified (preferred).
• Commitment to patient care and confidentiality.
• Strong oral and written communication skills.
• Ability to accurately read and write medical terminology.
• Knowledge of medical coding.
• Knowledge of HIPAA.
• Knowledge of OSHA and Biohazard guidelines.
• Basic computer skills, including familiarity with electronic medical records.
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.

• Bachelor's Degree in healthcare administration or related field (preferred).
• Medical Assistant Certified (preferred).
• Prior medical assisting experience strongly preferred.
• Clinical working knowledge and ability to perform clinical duties such as taking vital signs, reviewing medications, administering injections, dispensing medications, irrigating eyes and ears, dressing and bandaging wounds, drawing blood, and assisting physicians with procedures.

• Competitive base salary
• Medical, dental, vision, disability and life
• 401k with employer match
• Paid time off
• Paid holidays

USD $50,000.00 – USD $55,000.00 /Yr.