Collections & Accounts Receivable Specialist

Key Responsibilities Collections & Accounts Receivable

• Post and reconcile payments (ACH, wire, check)
• Maintain accurate AR aging reports
• Proactively follow up on past-due freight invoices
• Communicate with customers, brokers and third-party logistics providers (3PLs)
• Resolve short pays, chargebacks, and billing disputes
• Negotiate payment timelines when necessary
• Escalate high-risk or severely delinquent accounts

• Review bills of lading (BOLs), PODs, accessorial charges, and rate confirmations for billing accuracy
• Ensure compliance with contract terms and customer agreements
• Maintain organized records for audit and company review

• Review creditworthiness of customers, brokers and third-party logistic providers
• Monitor Days Outstanding and recommend credit holds when needed
• Work closely with Customer Service and Operations regarding customers on credit hold

• Coordinate with Dispatch, Operations, and Pricing teams to resolve billing discrepancies
• Provide feedback to improve billing accuracy and reduce revenue leakage
• Support month‑end close and reporting

• 2+ years of Accounts Receivable and/or Collections experience
• Transportation, trucking, or logistics industry experience preferred (reefer/cold chain a plus)
• Familiarity with freight billing, accessorial charges, and customer payment processes
• Experience with TMS or accounting software (e.g., McLeod, TMW, Quick Books, SAP, etc.)
• Strong Excel skills
• Excellent communication and negotiation skills
• High attention to detail and ability to manage high invoice volume

• Exceptional dispute resolution and organizational skills
• Knowledge of fuel surcharge calculations
• Understanding of detention and layover billing practices
• Ability to manage high-volume customer accounts

• Detail‑oriented and process‑driven
• Assertive but professional communicator
  
  Strong follow‑up and persistence
• Ability to work in a fast‑paced, deadline‑driven environment
• Analytical mindset with focus on improving cash flow

• Reduction in Days Outstanding
• Aging over 60/90 days
• Invoice accuracy rate
• Dispute resolution turnaround time
• Collection effectiveness index (CEI)