Senior Registered Client Service Associate- Ocala, FL

Senior Registered Client Service Associate – Ocala, FL

Job Overview
Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in‑person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.

Job Summary
Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members.

• Serves as first point of contact for a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients via phone, in‑person, virtual, and mailings.
• Helps manage and standardize best practices for new client onboarding, large client liquidity events, and private placement investment monitoring.
• Traded both discretionary and non‑discretionary products, maintained modelling and performance tracking.
• Serviced alternative investments and foreign accounts, including setup and maintenance.
• Participated in live meetings with the Financial Advisor and their respective client(s).
• Managed budgeting and tracking of Financial Advisor expenses.
• Created reports to build practice efficiencies, identify key performance metrics, and helped implement processes to further enhance the team’s performance.
• Onboarded new clients, opened new client accounts, and researched client and security information using internal databases and other technologies.
• Ensured key client information and documentation was current with firm and industry requirements, rules and regulations.
• Worked both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Solicited orders from clients at the direction of the Financial Advisor.
• Received unsolicited orders from clients; entered unsolicited trades at the direction of the Financial Advisor.
• Assisted Financial Advisors with marketing efforts including seminars, mail and other client‑facing events.
• Actively engaged in available training/cross‑training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Acted as mentor and resource to junior team members; managed team workflow and worked towards creating greater team operational efficiencies.
• Performed other duties and responsibilities as assigned.

• The company’s working structure, policies, mission, and strategies.
• Managed account platforms.
• General office practices, procedures, and methods.
• Advanced investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Trading terminology.

• Client Relationship Management (CRM) software, or similar contact management software.
• Goal planning software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in‑person, virtual, phone and mail).

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.
• Identify time‑sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast‑paced environment.
• Use mathematics…