Loan Servicing Representative; Villages

Loan Servicing Representative - The Villages

Citizens First Bank is a division of Seacoast Bank, operating at Citizens First Bank branded locations. This position is on-site only.

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.”
-Founder Harold Schwartz. The bank serves Lake, Sumter, Marion and Citrus counties and strives to build lasting relationships.

About the Position:

We are hiring a Loan Servicing Representative for our Loan Servicing Department. Your primary responsibility will be to deliver excellent customer service regarding mortgage loan activities. While this role will involve training in all servicing areas, it may primarily focus on one specific area.

• Provide assistance to loan customers by telephone, in person, email, or mail.
• Maintain accurate records of all communication with loan customers.
• Schedule and prepare loan modifications with principal reductions.
• Process the set‑up and cancellation of ACH/EFT payments.
• Complete verifications of mortgage loans.
• Assist loan customers with Loss Draft Claims.
• Process returned mail.
• Mail notices and statements.
• Image and verify loan‑related documents.
• Post loan payments, NSF, chargebacks, payment reversal requests.

Minimum:

• High school diploma or equivalent plus one to two years of related experience.
• Detail oriented, able to comprehend and accurately execute company policies, procedures and follow investor guidelines.
• Ability to meet deadlines and work under pressure while maintaining a positive attitude and providing exemplary internal and external customer service.
• Computer skills including proficiency in Microsoft Office, keyboarding skills and ten‑key calculator.

Preferred:

• Bachelor’s degree plus two years of clerical experience in lending or a related banking environment.

Citizen’s First Bank offers an exceptional benefits package for full‑time employees including medical, dental, vision, short and long‑term disability insurance options, a 401(k) plan, and generous vacation allowance. All employees enjoy an annual calendar of ten federal holidays, a high‑end hospitality environment, a strong promote‑from‑within culture, and the satisfaction of serving the community.

Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.