Senior Commercial Banking Specialist

Overview

Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities, one person at a time. We serve customers across the Southeast, Mid-Atlantic and nationwide through extensive digital offerings and a mobile app.

Senior Commercial Banking Specialist performs advanced administrative functions to support commercial banking activities, facilitating efficient operations, optimizing relationship management, executing compliance and collections procedures, and serving as a client contact. The role includes training and coaching Commercial Banking Specialists and demonstrates the Ameris Vision, Purpose, Expectations and Values.

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures.
• Maintains electronic records and prepares transactions in Customer Relationship Management software.
• Thoroughly collects customer and prospect financials, including loan applications, tax returns, income statements, bank statements and other relevant data.
• Reviews financials to identify discrepancies, verifies accurate information, and resolves issues.
• Monitors reports to identify maturing and delinquent accounts.
• Admins the renewal and collections processes for assigned customer portfolio.
• Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
• Identifies business development and cross-sell opportunities and makes referrals.
• Drafts letters and agreements.
• Reviews the work of Commercial Banking Specialists and provides assistance and training.
• Maintains knowledge of banking products, programs, services and promotions.
• Facilitates loan approval processes and prepares documents for the Officer Loan Committee.
• Monitors customer experience, identifies opportunities for improvement, and resolves complex problems to ensure customer service excellence.
• Develops prospecting and marketing materials, schedules meetings and coordinates events.
• Serves as liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes.
• Works to understand root causes of complex customer service issues and implements resolutions.
• May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.

• Computer and Microsoft Office proficiency.
• Demonstrates leadership skillset with ability to coach and mentor.
• Thorough knowledge of banking policies, procedures, products and services.
• Professional communication skills with clear, persuasive language.
• Excellent organizational and time‑management skills.
• High level of interactive customer service and relationship building.
• Commitment to quality customer service and ability to meet or exceed service goals.
• Strong analytical skills with the ability to research, analyze, identify viable options and present findings.

• 5 or more years of experience as a Commercial Banking Specialist or equivalent position.
• Banking compliance or risk management experience preferred.

• Bachelor's degree preferred or equivalent education and related training or experience required.

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost
• Accidental Death & Dismemberment Coverage
• Long‑Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan, with 50% match on first 8% contributions
• Flexible Spending Accounts and Health Savings Accounts
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource…