Dental Office Assistant

Dental Office Assistant – Heartland Dental

We’re looking for a motivated Dental Receptionist to join our patient‑focused team at The Dentist Place of Ocala. In a fast‑paced, team‑oriented environment, you’ll handle front‑office duties, patient scheduling, insurance billing, and more, while using modern office tools and communication platforms.

• Greet and welcome patients to create a great first impression.
• Answer phones, check office mail, and communicate with patients and insurance companies.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments, process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems for optimal office performance.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop to your full potential.
• Part of a secure company with 20+ years of industry‑leading experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to PHI necessary for job‑related functions; HIPAA training required.

• 1+ years in a dental or medical setting.
• 1+ years with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Lift up to 15 pounds at times.
• Attend virtual or in‑person training sessions periodically.
• TB test required for new hires in dental office positions.

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support to over 3,000 doctors across 39 states and DC in more than 1,800 offices. Our focus is delivering high‑quality dental care to the communities we serve.

Equal Opportunity / EEO Statement: At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Location: Ocala, FL