System Analyst

Position Summary

The WMS Analyst plays a critical role in driving warehouse execution by supporting systems processes, operational performance, and workforce enablement. This role serves as the functional bridge between warehouse operations and enterprise systems, with deep hands‑on expertise in Oracle WMS and integration with the Baan ERP system. Acting as both a systems subject matter expert and operational leader, the WMS Analyst oversees multiple work streams in real time, prioritizes workloads based on staffing and capacity, and ensures system‑driven workflows execute efficiently on the production floor.

The role partners closely with Operations Managers and Systems Supervisors to communicate shifts in priorities, resolve issues, and maintain continuity of operations. This is a highly visible, floor‑facing role that blends systems, training, and operational accountability.

Monday–Friday, 7:00 AM – 3:30 PM

Monday–Thursday, 12:00 PM – 10:30 PM

• Serve as the functional expert for Warehouse Management Systems, with primary focus on Oracle WMS and working knowledge of Baan ERP
• Monitor, manage, and release picking, shipping, replenishment, and forklift work through system control boards
• Transfer and coordinate work activities between Oracle and Baan as required to maintain operational flow
• Oversee multiple operational task queues, reprioritizing workloads based on staffing levels, capacity, and business needs
• Partner with Operations Managers and Systems Supervisors to communicate real‑time changes in workload, priorities, and execution plans
• Research, analyze, and resolve system and process issues related:
• Replenishment and allocations
• Inventory control and bin status
• Product master setup
• Picking exceptions and discrepancies
• Process material shipment requests with speed, accuracy, and attention to detail
• Develop, document, and maintain standard operating procedures (SOPs) to ensure consistency and system compliance
• Create and deliver system training for associates and department leadership; support onboarding and ongoing education
• Ensure documented procedures are actively followed and reinforced on the floor
• Communicate workflow changes clearly and consistently via radio, phone, email, and in‑person
• Maintain strong two‑way communication across teams and leadership levels
• Promote safety, housekeeping standards, and overall team performance
• Support production and warehouse operations directly during non‑peak periods, including performing manual labor as needed
• Collaborate with peer supervisors and cross‑functional partners to drive operational alignment
• Perform other duties and special projects as assigned by warehouse leadership

• High school diploma or equivalent preferred
• Minimum 2+ years of experience in warehouse operations, logistics, or distribution environments
• Strong hands‑on experience with Warehouse Management Systems (Oracle strongly preferred; SAP and/or Baan a plus)
• Proven ability to manage multiple priorities and task queues in a fast‑paced, high‑volume environment
• Experience delivering system training and creating process documentation
• Strong problem‑solving skills with the ability to troubleshoot inventory, picking, and system issues
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills; comfortable interacting with frontline teams and leadership
• Highly organized, detail‑oriented, and deadline driven
• Willingness and ability to work on the production floor and perform manual labor as required
• Reliable, self‑motivated, and able to work independently with minimal supervision

This role is a linchpin between systems and execution. Success here directly impacts throughput, inventory accuracy, team effectiveness, and customer fulfillment. The right candidate will thrive in ambiguity, move fast without breaking process, and bring both operational credibility and systems fluency to the floor.

Entry level

Full‑time

Distribution, Analyst, and Supply Chain

Retail