UGS - Store Manager; Oberlin PT

Job Title:

Oberlin College Gear Shop Manager

Department:
Retail Sales

Location:

Oberlin, OH

Status:
Part-Time

Reports to:

Strategic Account Manager

Part Time:
Summer hours: 4 – 5 hours per day Monday – Friday, unless otherwise specified. School year hours: 8 hours per day Monday – Friday, unless otherwise specified. Holidays and days when the school is closed (spring break, winter break, etc.) you will have off. Some weekend and/or evening hours are required.

Health Insurance Benefits:
Included

Position Summary:

The Store Manager at Oberlin Gear Shop will oversee all aspects of the retail store and is responsible for supervising daily activities, ensuring overall store performance sales goals and profitability are met, and supervising a customer focused part-time sales team. In this role you’ll set the standard of success and develop operational action plans, manage store inventory and cash flow, and work with students, staff, faculty, and alumni to fulfill their product needs.

Additionally, you will seek daily to implement and execute the mission of UGS:
Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities:

In-store Selling Effectiveness:

• Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service
• Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics
• Uphold positive working relationships with university officials, UGS partners, and third-party vendors
• Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics.
• Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience.
• Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times
• Ability to oversee and attend temporary pop-up store events outside of the physical store location

Direct Selling Effectiveness:

• Build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.
• Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations
• Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented
• Work with support team and customers to approve virtual samples
• Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems
• Work with support team to assure timely invoicing of direct customers

Build High Performing Teams:

• Hire, train and inspire a part-time sales team that is committed to exceeding customers’ expectations while always delivering the highest level of customer service
• Provide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviews
• Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager
• Partner with human resources manager on all benefits, payroll, on-boarding, and off-boarding matters

Operational Excellence:

• Implement action plans to improve key performance indicators to maximize business
• Work with the UGS team members to help identify opportunities to improve store operations efficiency
• Receive products into the ordering systems to validate delivery and inventory levels
• Review online orders and prepare merchandise for shipping
• Manage controllable expenses and work with the accounting team to provide necessary documentation
• Perform and or delegate opening and closing routines including execution…