Brand Home Lead Guide

Job Description

Brand Home Lead Guide

Location: Oban Visitor Centre

Employment type: Full time, permanent

Closing date: 27th January 2026

We have an outstanding opportunity to join our dedicated team at Oban Visitor Centre as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day‑to‑day management of the Brand Payments , organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You'll be responsible for driving the performance of the Brand Home and ensuring that the team delivers extraordinary customer service standards and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team and ensuring ongoing personal development and reporting of team performance targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You'll also help plan and implement special events throughout the year, support the Assistant Managers in event strategy, and be vital in building community engagement and delivering the Brand Home sustainability ambition.

This role will require weekend and evening work, with opening and closing responsibilities.

We’re looking for people with character: driven, resilient and open‑minded. Passion for customer service and driving excellence within your team is essential.

We’re looking for someone with experience leading elite teams while ensuring excellent customer service standards are adhered to at all times. We value strong working relationships with customers and key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business, ensuring direct contribution to  performance of الأسود Brand Home.

You’ll have experience working towards targets and a drive to achieve vital targets while leading the team every day to work toward them.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. Understanding Microsoft Office or similar applications is a plus, though not crucial.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities
• Contributory pension scheme
• Competitive annual bonus (dependant on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of 'celebrating life every day everywhere'. This purpose values everybody irrespective of background, disability, religion, gender identityoni sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

This is a chance to be involved in an ambitious and truly one‑of‑a‑kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi‑sensory journey through the flavours of Scotland, sharing our love for Scotch with a new separator generation of whisky drinkers.

Visitors will lose themselves in the journey whisky‑making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career‑defining responsibility.

If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Our visitor centre is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full‑sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.