Service Technician, Installation Division

• Hours of Work: 8:30 a.m. to 5:00 p.m. (Can be a flexible schedule, including daytime or after-hours shifts as required.)

Location: Cornwall Road, Oakville, ON

Summary:

We are seeking a motivated, detail-oriented Service Technician to support MRI’s Installation Department. The candidate for this position should be able to work independently or as part of a team. In this role, you will be required to provide on-site maintenance, installation, troubleshooting, and repair services to our clients.

To ensure success as a Service Technician, you will need to be highly organized, have good knowledge about the types of signs, and be comfortable working  outstanding Service Technician will demonstrate precision, creativity, and possess a sound understanding of the applicable electrical and mechanical principles, ensuring safe, efficient, and reliable operation.

The primary responsibilities and duties include but are not limited to:

• Respond to callouts and field dispatches.
• Provide priority break/fix services, including on-site replacement of LED modules, power supplies, or controllers to repair signs.
• Perform LED retrofits and lighting maintenance.
• Diagnose and repair electrical issues in signage systems.
• Install interior and exterior signage decor elements according to project specifications.
• Commission new LED signs at on-site locations across Ontario (training in this skill could be provided to successful candidates).
• Perform routine maintenance and troubleshooting to ensure equipment operates efficiently.
• Clean signs, replace ballasts, and inspect electrical connections.
• Operate a service truck or elevated lift independently.
• Ability to follow direction from direct supervisors and crew leaders.
• Follow all safety policies and procedures.
• Ensure all work complies with company policies and industry standards.
• Create detailed reports of service calls, including issues encountered and solutions provided.

Requirements / Qualifications:

Academic Training:

• High school diploma or GED.
• Completion of a college program in electronics.
• A relevant technical certificate is an asset.

Work Experience:

• Minimum two years’ experience as a Field Service Technician.
• Previous experience in the signage industry is an asset.
• Possess strong problem-solving skills and the ability to work independently.
• Experienced in electrical repairs, maintenance, and retrofits.
• Proficient in using hand tools (e.g., drills, saws, sockets).
• Skilled in manual labor and hands-on tasks.
• Able to work independently and manage tasks efficiently.
• Committed to achieving the highest standards of work quality.
• Demonstrates excellent service and communication skills with clients.
• Hold a clean driver’s abstract; G license required, DZ license would be an asset.
• A sound understanding of the applicable installation methods, materials, and safety measures.
• Physically fit and able to perform strenuous labor including lifting, climbing, and working at heights.
• The ability to work in harsh weather conditions.
• A willingness to work during evenings and on weekends, as needed.