Wine Sales Associate

The Wine Sales Associate is a highly motivated, personable individual who thrives in a customer-focused environment and is passionate about sharing wine experiences. This role is ideal for an extroverted professional with a gregarious personality and a strong interest in wine sales and hospitality. The associate will drive day-to-day sales performance, deliver memorable guest experiences, and support company revenue and wine club growth.

Previous experience in wine retail, tasting rooms, or multi-brand sales is preferred. The ideal candidate has solid wine knowledge, understands how to work a sales floor, and takes initiative in achieving sales and customer engagement goals.

• Deliver a consistently high-end yet approachable hospitality experience for all guests
• Drive wine sales and wine club memberships through personalized guest interactions
• Conduct engaging wine tastings, sharing wine knowledge, passion, and education
• Serve as the primary source of wine-related customer service
• Support daily operations including wine-by-the-glass service and tastings
• Stock shelves, open bottles, pour wines, and maintain the sales floor
• Build rapport with customers and follow up via email and phone to drive repeat sales
• Assist with fulfillment management, systems updates, and event planning/execution
• Support revenue goals and take a leadership role in wine sales throughout the location

• Comply with all company safety policies, procedures, and training requirements
• Participate in team efforts and perform additional duties as needed
• Maintain accurate and timely recordkeeping in Workforce Now (ADP)

• Variable schedule
• Expected availability:
  Friday, Saturday, and Sunday
• Shifts range from 5-8 hours per day

• Language & Communication
  • Ability to speak, read, and understand basic English
  • Ability to read and interpret reports, policies, and procedures
  • Ability to write reports and effectively present information to management and guests
• Math
  • Ability to calculate discounts, commissions, percentages, and basic measurements
• Problem-Solving
  • Ability to apply common-sense reasoning, adapt to changes, and work with moderate supervision
• Computer Skills
  • Intermediate to advanced computer skills, including email, internet, word processing, spreadsheets, databases, and internal systems
• Education & Experience
  • Bachelor's degree (B.A. or B.S.) or
  • 12-24 months of related experience or
  • Equivalent combination of education and experience
  • Valid driver's license, insurable driving record, and proof of auto insurance required
• Physical Requirements
  • Ability to perform heavy physical activity including standing, walking, lifting, carrying, pushing, pulling, and reaching
  • Ability to lift up to 50 lbs independently and 100 lbs with assistance
  • Manual dexterity and visual acuity sufficient for wine service and retail operations
• Work Environment
  • Primarily indoors in a well-lit, climate-controlled setting
  • Periodic work in unheated indoor areas (wine cellar)
  • Occasional outdoor work during tours or between buildings
  • Moderate noise levels typical of a public hospitality environment