Operations Lead

Overview

Operations Lead

Supports management, development, and execution of programs/portfolios within Navie Go, the Patient Programs division of BioScript Solutions. Oversees a team of direct reports and collaborates closely with the Program Manager to drive operational excellence, foster team engagement, and maintain strong client and stakeholder relationships.

• Growth Opportunities:
  Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture:
  Over 1,500 team members across Canada with an above‑industry engagement score supported by monthly pulse surveys.
• Attractive Compensation:
  Competitive salary, incentive program, and comprehensive benefits package.
• Locations:
  Toronto, ON or Moncton, NB – Full‑Time, Permanent.
• Closing Date:
  February 6th, 2026.

• Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management.
• Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows.
• Conduct regular team meetings and one‑on‑one check‑ins to provide guidance, address challenges, and promote a positive work environment.
• Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution.
• Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements.
• Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.
• Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
• Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting.
• Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements.
• Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

• Bachelor’s degree or equivalent combination of experience and education is required.
• Minimum 2‑4 years of experience in healthcare, pharmaceutical, or patient support‑related field.
• Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries.
• Bilingualism in French & English is a strong asset (required for Quebec locations).
• Lean Six Sigma certification or experience is an asset.
• Strong people management skills with a passion for coaching and team development.
• Proven ability to manage multiple priorities and projects simultaneously.
• Excellent organizational, problem‑solving, and decision‑making abilities.
• Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.
• Ability to analyze program performance metrics and implement improvements.
• Adaptability to dynamic program needs and a fast‑paced environment.
• General knowledge of reimbursement, patient support programs, and funding mechanisms.
• Proficiency in Microsoft Office Suite and other relevant program management tools.
• Strong financial acumen with an understanding of budgeting and resource allocation.

Base pay determined within a range based on local cost of labor benchmarks for each role, level, and geographic location.

We are committed to creating an inclusive and accessible work environment across Canada. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by law.

Accommodations can be made on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at

If you’re passionate about transforming ideas into extraordinary results and excited to join a forward‑thinking team, we want to hear from you! Take a look firsthand at what we do here: