Field Claims Specialist; Eastern

The Commonwell Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service. At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises.

What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

At The Commonwell, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work. We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience. We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

The purpose of this position is to review, analyze, evaluate and negotiate complex and catastrophic claims related to Property claims within the field. The incumbent is responsible for investigating losses, when necessary, as well as assigning the appropriate relevant experts to assist in the effective management and resolution of the claim.

• Can travel regularly within Eastern Ontario with your own vehicle, and insurance.
• Create and maintain active working relationships within other cross functional claims lines.
• Engaged in mentoring relationships with adjusters and displays a high level of employee engagement.
• Open-Minded, understanding and a good problem solver.

• Investigate moderate complexity claims by meeting with insureds at their residence, business or farm, including third parties, contractors and lawyers in order to obtain facts and information.
• Review facts, policy wordings, experts’ reports and case law, to make decisions on coverage, value of the claim and negotiate/settle the claim within established financial authority.
• Accountable for claims at all transaction levels including coverage interpretation, evaluation, reserve adjustments, payments.
• Acts as coordinator for ensuring appropriate resources are utilized in the effective resolution of claims.
• Proactively manages claim escalations and takes appropriate action where necessary.
• Provide exceptional member service and answer inquiries relating to the claims process.

• Completion of Post-Secondary Education and a minimum of five years of insurance, preferably in claims, is required.
• Candidate with the ability to scope damages and prepare an estimate for repairs using Xactimate is preferred.
• Candidate with IICRC certifications or working knowledge of same is preferred.
• Working towards or completion of CIP designation is preferred.
• Proven superior organizational skills and ability to multitask is required.
• Thorough attention to detail is a must to ensure accuracy of claims documents.
• Effective communication skills: verbal, non-verbal and written.
• Superior problem-solving skills and negotiation skills.

Perksof being aCommonwell

Crew Member

• Remote-first workplace
• Flexible Work Policy
• Competitive compensation and benefits package
• Opportunities for training and career development
• Community involvement and volunteering opportunities
• Corporate Wellness Program

Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills, and location. Our company is committed to providing a fair,equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market.

We believe in human-centred hiring. The Commonwelldoes not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team.

The Commonwellis an equal opportunity employer committed to ensuring barrier free employment practices. Should yourequireaccommodations throughout the recruitment process, please let us know, and we will work with you to meet your needs.

We thank all applicants for their interest however, only those selected for an interview will be contacted.

JOIN THE#Commonwell Crew!

We saved you a spot!