Operations Specialist

You're good at what you do. You keep things running. You're fast, accurate, and organized.

But nobody's asking you to make it better.

You can see the broken process, the manual step that should be automated, the SOP that doesn't exist yet. You've made suggestions before, maybe even built a spreadsheet or a workflow that quietly made your whole team faster. And nobody noticed. Or worse, they noticed and said "that's not your job."

Here, that's exactly the job.

You'll join the Operations team at Property Law, an internal group that provides fast, structured services to our client-facing teams. Think of it as running an internal service desk where speed, accuracy, and consistency are everything.

Day-to-day, you'll process a high volume of financial transactions, manage trust account operations, chase down information from banks and lenders, and maintain data across multiple systems. Each task takes 2 to 10 minutes. The work is structured and the rhythm is steady: if you've worked in a busy kitchen, a dispatch center, or a high-volume ops floor, you'll recognize it.

Here's what makes this different: as you master the work, you'll also start making it better. You'll measure service delivery against SLAs. You'll write and refine the SOPs. You'll build the spreadsheet or the automation that eliminates a manual step. You'll spot the thing that shouldn't be standardized and recommend it be separated out. Then you'll teach what you've built to the person next to you.

You won't be doing this alone or figuring it out from scratch. You'll have structured onboarding, clear playbooks for every service you run, and a manager whose job is to develop your improvement skills and clear the path so you can use them.

Execute it, measure it, standardize it, improve it, automate it. That's the cycle. That's the job.

• You think in systems. When you see a process, you instinctively ask how to make it faster, more accurate, or more repeatable.
• You’re tech‑fluent in a practical way. You pick up new tools quickly, you build structured spreadsheets without being taught, and you never need help with basics like Slack threads or email management.
• You write clearly. SOPs, documentation, Slack messages: your written communication is precise, organized, and appropriate to the audience.
• You’re energized by structured, high‑volume work. A steady cadence of well‑defined tasks focuses you rather than drains you.
• You communicate proactively. You flag issues before they become problems. You know the difference between communicating up (concise, directional) and communicating across (detailed, contextual).
• You teach what you learn. You believe that teaching something is the best way to master it, and you’re willing to mentor others as you grow into the role.

• You prefer to work independently through a queue with minimal interaction. This is a high‑collaboration, team-based environment.
• You’re looking for a path into paralegal, law clerk, or client-facing legal work. This is an operations career track.
• Your primary value proposition is industry knowledge or domain expertise. We hire for how you think, not what you know.
• You need a fully remote role. This position requires in‑office presence in Oakville most days due to the nature of the work (trust account operations, bank visits), with hybrid flexibility built in where the work allows.

• Real ownership over improvement. As you master the production work, you'll take increasing ownership of how things are done. Your manager's job is to develop that capability and clear the path so you can use it.
• A team that actually operates like a team. Fluid task assignment, real-time collaboration, and shared accountability. Not a poster on the wall.
• Visible impact. Short feedback loops between effort and outcome. You'll see the SLA improve, watch your SOP get adopted, measure the results of the tool you built.
• A clear growth path. Strong performers move to Senior Operations Specialist within 12 to 18 months, with defined expectations and a meaningful comp increase.
• A company that's building. Property Law is constructing the…