IT and Systems Administrator

About you

You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.

• Provide responsive, friendly IT support for employees across multiple offices and channels.

• Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite

• Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.

• Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.

• Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.

• Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.

• Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.

• Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.

• Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.

• Develop, document, and maintain scalable standard operating procedures for IT processes.

• Implement IT asset management systems and maintain inventory accuracy.

• Recommend, deploy, and manage tools for monitoring, ticketing, and automation.

• Collaborate with department leaders to proactively deliver technology solutions, matching business needs.

• Create guides and educational content to help employees navigate IT best practices confidently.

• Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.

• Manage backup/DR solutions and ensure operational readiness through regular testing and verification.

• Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.

• Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.

• Standardize and automate processes where possible (scripting, MDM policies, configuration templates).

• Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.

• 3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.

• Strong expertise managing and troubleshooting Windows and macOS systems;
  Linux familiarity a plus.

• Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack‑mounted switch/AP installations.

• Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.

• Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer‑first service and documentation.

• Skilled communicator with an approachable, professional style.

• Track record in regulated industries such as medical devices, diagnostics, or biotechnology.

• Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.

• Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.

• Experience implementing automation, monitoring, and ticketing systems.

• Experience creating process documentation and user training content.

• Scripting skills (Bash, Power Shell, Python) for automation.

• Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.

• Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.

• Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.

• Grow professionally through hands‑on projects, best‑in‑class technology,…