Care Planner and Relationship Coordinator

Overview

Care Planner and Relationship Coordinator role at Angels My Way Home Care – Oakville, ON.

About Us:

Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. We are seeking an experienced Care Planner & Relationship Coordinator to join our team.

• Base Salary: $36,000 - $40,000 annually
• Additional Earning Potential:
  Up to $8,000-$12,000 annually through client retention incentives and quarterly performance rewards
• Location:
  
  Serving Hamilton, Oakville, Burlington, and Mississauga

Full-time, Monday to Friday (occasional evening/weekend flexibility required).

We seek a dynamic healthcare professional to develop business relationships, coordinate client services, and ensure quality care through PSWs with consistent supervision and training. This role involves significant fieldwork, spending 50-60% of the time across our service area.

• Drive business growth through active networking and relationship-building with healthcare partners, including hospitals, clinics, retirement homes, and community organizations.
• Conduct regular networking visits, participate in healthcare forums, and represent the company at community events.
• Manage the process from receiving a referral to converting it into an active client – from initial contact to care plan implementation.
• Track leads, conduct assessments, present care solutions, and ensure a smooth transition into our service.
• Maintain high standards of care through comprehensive quality assurance: initial client assessments, development of personalized care plans, and regular quality assurance visits to client homes.
• Monitor service delivery, evaluate PSW performance, and ensure client satisfaction with regular feedback and prompt resolution of concerns.
• Document all visits, assessments, and interactions in detail.
• Staff management and development: participate in PSW recruitment and screening, conduct orientation sessions, implement ongoing training, and support the PSW team to ensure compliance with standards.
• Maintain our reputation for excellence in home healthcare through staff development and quality control.
• Extensive fieldwork throughout the Hamilton, Burlington, Oakville, and Mississauga regions, focusing on building community relationships and high-quality care delivery.

• PSW Certificate is required
• Fluent in English (written and verbal); other languages are an asset
• A healthcare-related degree or diploma is an asset
• Minimum 5 years of hands-on PSW experience, including 1-3 years in supervision/coordination
• Valid G driver's license with a clean driving record
• Reliable vehicle with proper insurance
• Excellent communication and interpersonal skills
• Proficiency in healthcare documentation and Microsoft Office (Word, Excel)
• Scheduling software experience is an asset
• Criminal Background Check and Vulnerable Sector Screening required

• Excellent time management and organizational abilities
• Strong networking and relationship-building capabilities
• Professional presence and presentation skills
• Ability to work independently and manage multiple priorities
• Comfortable with extensive daily travel throughout the service area
• Detail-oriented with strong documentation skills

Extensive daily travel throughout the service area. Territory:
Hamilton, Burlington, Oakville, and Mississauga.

• Competitive salary
• Mileage reimbursement
• Professional development opportunities
• Achievement-Based Incentives

Submit your resume and application through

Start Date:

Immediate. Only candidates meeting minimum requirements will be contacted. Must be legally entitled to work in Canada. References required upon request.

Website:
Email:

Location:

2010 Winston Park Dr, Oakville, ON L6H 5R7

Angels My Way Home Care is an equal-opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.