Water & Wastewater Program Ambassador

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2

SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment and strong long-term financial position and AAA credit rating.

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting
Department:
Public Works
Division:
Water & Wastewater System Services
Pay Range: $71,699 - $89,626
Job Type: Permanent
Hours of Work: 35 hours per week

Work Location:

Woodlands Operation Centre - 1179 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status:
This posting is for an existing vacancy
Posting Date:
January 23, 2026
Final date to receive applications:
January 30, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Reporting to the Manager, Water & Wastewater Customer Response & Outreach, this position is jointly responsible for the administration of the Region Wide Basement Flooding Mitigation Subsidy Programs and Toilet Rebate Programs. Additionally, this position is responsible for promoting and educating customers regarding the Region’s water and wastewater services, programs, policies and by‑laws.

• Develops and applies knowledge of water and wastewater services and programs, including Advanced Metering Infrastructure, High‑Efficiency Toilet Rebate and Enhanced Basement Flooding Mitigation Program.
• Provides technical guidance on subsidy program requirements, including basic plumbing and drainage concepts.
• Administers rebate and subsidy programs, by verifying eligibility, processing applications, and ensuring compliance with program criteria.
• Delivers high-quality customer service by responding to routine, escalated, and sensitive inquiries and complaints via phone, email and in-person.
• Clearly explains program details, eligibility requirements and consideration to residents.
• Resolves customer concerns effectively and efficiently, maintaining a professional and empathetic approach.
• Develops clear, concise correspondence and reports for residents, internal stakeholders and senior management.
• Provides technical advice on customer obligations under the Drink Water System By‑law (No. 71‑19), Wastewater System By‑law (No. 184‑95) and Sewer Use By‑law (No 2‑03).
• Maintains accurate documentation and recommends escalation of compliance issues to Senior Management for potential enforcement.
• Provides training and ongoing support to Water and Wastewater Customer Service Clerks, interns, students, and Operations staff on customer response documentation, procedures and work instructions.
• Monitors, tracks and reports on rebate and subsidy program participation and uptake to support program evaluation and decision‑making.
• Promotes and educates the public on water and wastewater services and programs through community outreach and events.
• Recommends improvements to customer‑facing materials (scripts, printed materials, and websites) to enhance…