Operator Oakland

Posted Wednesday, August 6, 2025 at 7:00 AM

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing in this position:

• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
• Conduct notifications per escalation procedures in the event of High Profile incidents.
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.
• Support emergency operations, including after-hours support of High Profile incidents.
• Maintain skills proficiency in MTC 511 operations.
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.
• Participate in training needed for existing and new systems as they come online.

What you need to be successful in this position:

• High School Diploma or GED
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying $29.24 for this role.

#LI-HYBRID

What’s in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

For more information, visit Iteris’ website  .

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information,…