TAY Case Manager; RHH

POSITION SUMMARY

The TAY Case Manager provides intensive, weekly case management for transition age youth (TAY) ages 18-24 who experienced homelessness and are referred from San Francisco’s Coordinated Entry System to First Place for Youth’s TAY Rapid Re-Housing (RRH) Program. Through comprehensive case management, the TAY Case Manager helps youth to identify and attain goals in the areas of self-sufficiency, independent living, health and wellness, relationships, employment and education, and personal advocacy, with a keen focus on housing procurement, retention, and long-term stability.

The Case Manager also provides community-based services throughout the community and at the youth’s home to teach and model independent living skills development. This position works within a team of Housing Coordinators and a Resource Specialist ensuring housing procurement and connection to community resources. This position is required to work onsite and, in the community, primarily in San Francisco, Alameda and Contra Costa Counties, Monday – Friday.

Caseload Management

• Responsible for providing case management and skills development to participants
• Conduct assessment, planning, and implementation of services for assigned participants to identify and accomplish short and long-term goals.
• Provide direct participant support weekly including a minimum of bi-weekly face-to-face meetings with participants in response to participant needs.
• Create and deliver impactful service plans for participants that focus on achieving outcomes in the areas of wellness, budgeting, long-term housing, education, employment, parenting, relationships and overall health.
• Track participants’ progress and develop creative ways for participants to practice and strengthen their independent living skills towards self-sufficiency.
• Prepare clients to maintain housing after program exit or help them to identify alternative housing options if necessary.
• Support participants to develop and practice social emotional learning skills that promote conflict resolution and decision making.
• Work collaboratively with Resource Specialist to support participants assess career goals, work towards educational milestones, and obtain and retain employment towards living sustainable wage.
• Coach participants on handling work-related issues, promote self-advocacy and increase success in job retention.
• Identify, coordinate and form partnerships with critical community connections and resources that can help link participants with community connections, building networks, wellness and career opportunities.
• Collaborate effectively with both internal and external teams to coordinate and provide optimum services leveraging participant strengths and responding to participant needs and stated goals.
• Help participants move into housing including but not limited to secure furnishings, shop for home necessities, and locate resources in their new community
• Ensure that apartments meet cleanliness standards by conducting monthly apartment inspections
• Support property management to address serious housing concerns related to TAY
• Coordinate community events and workshops to assist TAY with independent living skills

Documentation/Administrative Duties

• Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager
• Ensure proper and timely documentation of services including written case notes
• Maintain files for caseload and update paperwork in a timely manner
• Work collaboratively with colleagues across the organization and within respective department
• Provide documentation to the One System in SF
• Other duties as assigned

Qualifications and Requirements:

• Bachelor’s degree in social work, psychology, counselling or equivalent required with Minimum four years of experience working in a child welfare social services setting, with transition age youth, or individuals who have experienced homelessness with complex presentations including chronic trauma OR Master’s degree in social work, psychology, counselling or equivalent with minimum two years of experience working in a child welfare social services, with…