Resident Services Coordinator I​/II

Overview

Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization serving the Asian and Pacific Islander communities of the East Bay. EBALDC generates over 75% of its revenue from earned income and operates across real estate development, property management, social services, and professional consulting. The organization supports healthy, safe, and vibrant neighborhoods through community-centered development and leadership development.

We are seeking a bilingual Cantonese/English Resident Services Coordinator (RSC I/II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents—particularly Chinese-speaking seniors and families—have access to resources that support housing stability, health, and well-being.

Position Summary: The RSC I/II will play an essential role at EBALDC’s Chinatown properties, supporting primarily Chinese-speaking residents, including seniors and families. This position requires fluency in Cantonese (reading, writing, and speaking) and a commitment to serving linguistically diverse, low-income communities. The level of hire (RSC I vs. RSC II) will be determined based on candidate experience.

RSC I – entry-level, generally up to 2 years of related experience.

RSC II – intermediate-level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.
• Facilitate workshops, orientations, and presentations in both English and Cantonese.
• Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.

Maintain accurate case notes and reporting in EBALDC’s data systems.

Resident Services Coordinator I

• 0–2 years’ experience in social services, community engagement, or housing-based programs. Requires closer supervision and training; may lead smaller resident programs.

Resident Services Coordinator II

• 2–4 years’ experience in social services, community engagement, or housing-based programs. Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.

Shared Requirements

• Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
• Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.

Languages Required: Chinese (Cantonese preferred for this role; reading and writing in Cantonese required).

Resident Support & Individual Assistance (60%)

• Assess resident needs and make referrals to community resources (benefits navigation, financial coaching, treatment providers, housing retention support).
• Provide individualized support to residents, including housing stability, public benefits, employment services, financial coaching, budgeting, and other services based on individual need.
• Identify and engage residents in supportive programs that promote skill-building and personal development.
• Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications.
• Receive and manage referrals from Property Management and collaborate with tenant case managers…