Patient Navigator Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Patient Navigator Specialist

Location(s): Oakland, CA

Position Summary

The Aftercare Coordinator serves as a dedicated Patient Navigator within a trauma program, leading the implementation of a hub-and-spoke model to support children and families following traumatic brain injury (TBI). The role bridges the gap between inpatient care and long-term recovery by guiding patients through post-acute services such as neuro-recovery follow-up, school reintegration, rehabilitation, and community-based support. Acting as a central point of contact, the Coordinator ensures continuity of care, empowers families with education and advocacy, and contributes to a trauma survivorship framework with a specialized focus on TBI.

• Serve as the primary liaison for patients and families throughout the TBI recovery process.
• Provide emotional support, education, and tailored resource navigation.
• Facilitate transitions between inpatient, outpatient, and community-based services.
• Support school reintegration and long-term adaptation following TBI.

• Design and implement program components in collaboration with clinical and operational leadership.
• Build and maintain partnerships with internal departments and external agencies.
• Coordinate multidisciplinary care to ensure integrated and efficient service delivery.
• Contribute to program strategy with emphasis on survivorship and recovery outcomes.

• Develop and manage project plans, charters, timelines, budgets, and status reports.
• Track deliverables, risks, resource requirements, and interdependencies.
• Prepare presentations, facilitate meetings, and document decisions and outcomes.
• Ensure confidentiality and data accuracy in all project documentation.

• Assist in the development of educational curricula and materials for staff and families.
• Deliver training to internal stakeholders and community partners.
• Serve as a content resource regarding TBI recovery and survivorship navigation.

• Participate in trauma-related quality improvement initiatives.
• Support evening and weekend community events as needed.
• Contribute to data collection, evaluation, and outcome reporting.

• Flexibility for occasional evening or weekend assignments.
• Active involvement in program evaluation and reporting.
• Other duties as assigned to support trauma program effectiveness and patient-centered care.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.