Case Manager Bilingual Spanish

Case Manager (Bilingual Spanish)

The Salvation Army Southern California – Join to apply for the Case Manager Bilingual Spanish role.

The Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Pay Range
: $25‑$27 per hour

The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths‑based intensive case management services to families who desire to take action to break the cycle of intergenerational poverty and move from crisis to self‑sufficiency.

The Case Manager will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of clients’ needs utilizing the strength‑based perspective and motivational interviewing. The Case Manager will assess housing, health, financial, and psychological needs of program participants, and collaborate with the Salvation Army Corps and community partners for a holistic, wrap‑around approach that meets identified goals in each client’s individualized action plan and creates a stable environment and support network.

The Case Manager will track assigned cases and keep case notes and plans in Well Sky Community Services. Services are provided in culturally competent, ethical, and balanced manner.

• Participate in all training for Pathway of Hope & Well Sky Community Services; including Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De‑Escalation, and Stages of Change Model
• Determine client eligibility for POH services and/or financial assistance available through Alameda County Command
• Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strength’s, and Herth Hope Index
• Develop individualized action plan and set of goals for each client
• Provide ongoing case management/assessments at 30, 60, 90 and 12 months; with additional year of follow‑up after Pathway of Hope completion
• Provide referrals to clients on housing, health benefits, financial support, and community/public services
• Accurately record and maintain client data using Well Sky Community Services and organized paper files
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)
• Support client’s spiritual growth by connecting them to pastoral care representative
• Network with appropriate agencies and build relationships with community partners
• Maintain current file of community resources for staff use
• Attend monthly case management meetings to update the team regarding service plan progress and emerging needs
• Participate in meetings with the Divisional Pathway of Hope Coordinator
• Compile monthly statistical reports as required by the Division
• Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients
• Other duties as assigned by the management team

• 2–3 years of case management experience or Bachelor of Arts in Social Work preferred
• Valid Class C California driver’s license
• Minimum one year of experience working with low‑income and/or homeless families
• Must be able to pass a criminal background check
• If working in vicinity of children, a criminal background check with PTM certification is required

• Knowledge of the unique issues of homelessness
• Ability to work with diverse populations in a trauma‑informed, sensitive, and non‑judgmental manner
• Basic understanding of mental health disorders
• Knowledge of Strengths Perspective, Stages of Change Model, and Motivational Interviewing
• Proficiency in reading, writing, speaking, and understanding English
• Bilingual Spanish/English required
• Proficient in Microsoft Windows and usage of Word, Excel, and Power Point

• Sit, walk, stand, bend, squat, climb, kneel, and twist on intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Lift up to 25 lbs
• Close vision, distance vision, color vision, depth perception and ability to adjust focus
• Operate telephone, desktop or laptop computer

Qualified individuals must be able to perform the essential duties with or without accommodation. A qualified person with a disability may request modifications or adjustments to the job or work environment to meet the physical requirements. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.