Community Services Officer; BPOA

Marketing Statement

Ride BART to a satisfying career that lets you both:
1) make a difference to Bay Area residents, and
2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate $31.27/Hourly (Step
1) - $38.40/Hourly (Step
5) BPOA Hourly.
Note:
All external candidates will start at Step 1.

Reports to Police Sergeant or a Police Civilian Supervisor

Current Assignment This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly motivated and community-oriented individuals to join our team as Community Services Officers (CSOs). This assignment supports several key operational priorities of the BART Police Department, including high-visibility patrol, system safety, customer service, and timely response to quality-of-life concerns across stations and parking facilities.

Responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and providing technical assistance to police personnel involved in safety and community service activities throughout the District. CSOs are expected to exercise sound judgment, demonstrate professionalism, communicate effectively with the public, and work collaboratively with sworn personnel.

• Commitment to public service: Demonstrates a genuine dedication to serving the community and prioritizing public safety.
• Communication: Ability to convey information clearly, professionally, and effectively in both verbal and written forms.
• Customer service: Strong commitment to assisting the public, resolving concerns, and fostering positive interactions.
• Strong situational awareness: Ability to quickly perceive and accurately assess dynamic environments, anticipate potential challenges or hazards, and make informed decisions in real time.
• Conflict resolution: Skill in managing and de‑escalating tense or potentially volatile situations with professionalism and composure.

This position is represented by the BART Police Officers Association (BPOA). Applications will be screened to ensure minimum qualifications are met, and qualified candidates will proceed through the selection process, which will include the following phases.

• Phase 1: Skills Assessment
• Phase 2: Minimum Qualifications Screening
• Phase 3: Oral Panel Interview
• Phase 4: Background Investigation

The entire process may take six (6) months up to one (1) year to complete.