Account Executive, Public Safety

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This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards.

The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
• Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
• Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 2-4 years experience selling within the Public Safety vertical (Preferred)
• 2-4 years experience in the Public Safety industry (Preferred)
• 2-4 years demonstrated track record of sales success in business sales (B2B) (Preferred)
• 2-4 years experience in Wireless Industry/Telesales/Technical Sales (Preferred)

• CRM and Microsoft Office proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
• Attention to detail for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)
• Communication:
  Strong verbal and written communication skills for customer interactions, presenting solutions, and team collaboration. (Required)
• Presentations:
  Ability to create and deliver compelling presentations to potential and existing customers. (Required)
• Problem Solving:
  Strong problem-solving skills to address customer issues, find solutions to sales challenges, and improve processes. (Required)
• Sales Analysis:
  Ability to analyze sales data to identify trends, measure performance, and develop growth strategies. (Required)
• Strong Industry Knowledge:
  Deep understanding of the public safety sector to tailor solutions. (Required)
• Collaborative Teamwork:
  Ability to work with GAEs, SEs, SDRs, Implementation Account Managers, and other stakeholders. (Required)

• At least 21 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives

Base Pay Range: $65,820 - $118,680

The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on factors such as work location, qualifications, and experience.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan;…