Account Executive, Public Safety

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Job Overview

This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards.

The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.

Job Responsibilities:

* Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries

* Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively

* Perform accurate and efficient data entry, system navigation, and independent analysis to support account management

* Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards

* Meet or exceed productivity and sales goals through consistent performance monitoring and improvement

* Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment

* Also responsible for other duties/projects as assigned by business management as needed

Education and

Work Experience:

* High School Diploma/GED (Required)

* 2-4 years Experience selling within the Public Safety vertical (Preferred)

* 2-4 years Experience in the Public Safety industry (Preferred)

* 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)

* 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)

Knowledge, Skills and Abilities:

* CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)

* Attention To Detail Attention to detail is crucial for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)

* Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)

* Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)

* Problem Solving Strong problem-solving skills are needed to address customer issues, find solutions to sales challenges, and improve processes. This includes critical thinking and the ability to make informed decisions quickly. (Required)

* Sales Analysis Ability to analyze sales data to identify trends, measure performance, and develop strategies for growth using analytical tools and techniques. (Required)

* Strong Industry Knowledge Deep understanding of the public safety sector, including the needs of law enforcement, fire departments, and emergency services, to tailor solutions to their unique requirements. (Required)

* Collaborative Teamwork Effective collaboration with General Account Executives (GAEs), Sales Engineers (SEs), Sales Development Representatives (SDRs), Implementation Account Managers, and other stakeholders. This teamwork is essential for delivering comprehensive solutions and achieving sales goals. (Required)

Licenses and

Certifications:

* At least 21 years of age

* Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):
Yes

DOT Regulated:

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives

Base Pay Range: $65,820 - $118,680

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ¶dox=1

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