Senior Sales & Services Manager

The Senior Sales & Services Manager plays a critical role to the Visit Oakland Sales & Services department. This position requires a talented individual who can handle a variety of responsibilities listed below, as well as other sales related projects.

Seeking a high energy, positive and self‑motivated individual who is just as comfortable jumping on a plane for a sales trip as you are being in the office developing a proposal for a client. You have excellent communications skills, are innovative in your sales approach and are the ultimate team player. You can adapt easily to change and thrive on creating collaborative and productive relationships with partners, customers, and internal team members.

This is a position for a seasoned sales professional. It is a great opportunity for someone who is a relationship builder and likes to work in a fast‑paced environment.

The Senior Sales & Services Manager should be organized, personable, creative, and have an aptitude for problem solving. It will be someone who thrives on multi‑tasking, managing and overseeing projects, as well as day‑to‑day administrative duties. This role requires a flexible schedule in order to participate in local, industry networking and Visit Oakland related events that in some cases include evenings and weekends.

The Senior Sales & Services Manager will serve as a backup and represent the Visit Oakland Sales Team when the Director of Sales cannot attend events.

· Lead Generation:
Produces group business leads for Oakland hotels/venues to drive hotel room night occupancy in Oakland. Proactive solicitation of new business and existing accounts is accomplished during in and out of market sales calls/ sales missions, trade shows and client events by creating presentations, conducting site inspections/ FAMs, written communication, proposals, etc.

· Business Development/Account Production:
Identify and develop new market opportunities. Grow existing accounts. Maintain client database through CRM. Track leads. Track traces. File maintenance. Monitor production of all top accounts. Evaluate trends within your market.

· Tradeshow Management:
Includes managing tradeshow registrations, Visit Oakland sponsorship and booth activations for conventions and trade shows. Represents Visit Oakland on show floor, soliciting and collecting qualified leads and pertinent account info (booking venue, seasonality, space needs, peak room nights, etc.), distributes leads to Oakland hotel partners, manages booking cycle and reports ROI. Manages the annual sales calendar and oversees the logistics required for each activation.

Facilitate partner participation pre/post cons, follow‑ups and tracks expenses in Simpleview.

· Customer Service & Relationship Building:
Act as a liaison between meeting planners and industry partners. Develop relationships and build partnerships with area business and hotels relative to the client’s needs. At all times be attentive, friendly, helpful, service‑oriented and courteous to guests, customers, other employees, industry partners, etc.

· Site Visits & FAM Tours:
Meet and greet and tour onsite contacts. Manage arrangements associated with site visits and FAM tours of destination/hotels/venues/etc.

· CRM Management:
Maintains sales database, lead tracking and oversees conference servicing requests. Maintain records of all client contact, traces and account management in Simpleview.

· Reporting:
Ensure timely, prompt and accurate daily, weekly, monthly and quarterly reports on sales activities, lead generation, definite room night bookings, site visits, trip activity, communications, and other sales related goals.

· Monthly Hotel Reports

· Strategic Planning:
Evaluates sales trends, competition and economic/business conditions; recommends

modifications in sales program/strategies.

· Budgets:
Manages expenditures within budgetary requirements.

· Industry Participation:
Serves on industry committees and boards when appropriate as well as maintains

membership in local, state, regional, and national industry organizations.

· Additional:
Perform any other duties as requested by the Director of Sales.