Store Manager - Oakland Area

Overview

About Pet Food Express

Founded in San Francisco, Pet Food Express is one of the country’s leading independent pet food and supply retailers, with customer loyalty built on our philosophy of providing the best for pets. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience.

We’re looking for a confident, experienced Store Manager who thrives in running efficient store operations and looks for opportunities to make an impact through the success of the team. The ideal candidate leads by example and holds themselves accountable — modeling our values in action, communication, decision-making, and achieving results. We are seeking candidates committed to employee development, equity and inclusion;

creating processes and opportunities to engage employees in meaningful ways and ensure all voices are heard and valued.

On an average day, Store Managers:

• Engage & Sell
• Understand the needs of both our two-legged and four-legged customers and educate customers on how our products will enhance their pets’ wellbeing.
• Demonstrate a commitment to the health and safety of employees and customers while teaching employees how to maintain excellent floor awareness.
• Become an expert in pet parenthood and nutrition, staying up-to-date on new products, industry trends, developments and opportunities, and sharing your knowledge with your team.

• People Development
• Connect all store employees to the ‘why’ behind the vision and get buy-in by connecting policies and programs to Pet Food Express’ core values, brand promise and the big picture.
• Develop and upskill your team in understanding, setting and achieving store and individual sales goals, customer service, and visual merchandising standards. Include soft skills such as adapting to changes and rebounding from setbacks.
• Use our Skill Level Program to mentor your team through each stage of their professional development. Ensure Store Team members have a clear, detailed understanding of their roles and are accountable for learning, skill development and follow-through on tasks to meet job expectations.
• Evaluate and manage the performance of Store Team members through dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support business needs.

• Recruitment & Retention
• Create an equitable, inspiring, and inclusive work environment that encourages collaboration, honesty, openness, and is welcoming for all.
• Hire and develop a strong and diverse team that includes members with various experiences, backgrounds, and skillsets to drive store operations.
• Partner with Recruiting/HR, District Managers, and store teams to identify and attract strong talent from internal and external sources to fill open positions.

• Operate & Delegate
• Leverage tools, reports, and insights to make appropriate adjustments that increase sales and service for customers.
• Execute the store operations playbook to ensure a clean, friendly, and efficient store.
• Achieve financial and operational store objectives including expense control, loss prevention, and store audits.
• Clean and maintain the store; lead by example with regular team participation in cleaning tasks.
• Lead store team through store opening and closing, implement visual merchandising directives, and maintain standards aligned with Pet Food Express brand guidelines. Communicate with corporate partners regarding assortments, trends, and replenishment.
• Support overall store operations by performing additional duties as assigned, including tasks not covered by this listing.

• Minimum of 3+ years of successful retail store management experience demonstrating dynamic leadership skills with the ability to lead, motivate and develop future leaders.
• Drive and Ambition:
  We’re growing and need people who can grow with us.
• Eagerness to learn and a willingness to lead and participate in daily educational activities.
• Proficiency in interpreting and using retail financial metrics to drive key performance…